Payment Information
Credit Card Orders.  We accept Visa, MasterCard, and Discover.  ESBuy is experienced with corporate and government credit card programs and processes level II transactions.  Please be sure to provide your exact billing address and telephone number that your credit card company has on file (where your billing statements are sent to).  Incorrect information may cause a delay in processing your order.  your credit card will be charged upon shipment of your order.  to ensure credit card transactions are secure, ESBuy incorporates SSL (secure socket layer) to encrypt your personal information as well as your credit card number.  Credit card numbers are not kept on file, so you will have to enter your credit card number each time you order.  There is a $25.00 minimum for all transactions.

International Credit Card Orders.  All international orders are subject to further verification.  Shipping options will be calculated and emailed for acceptance.  At which time further credit card verification will be requested.  Subject to approval of verification.  Should credit card verification is unsatisfactory, pre-payment will be requested via wire transfer, mailed in cashier’s check / money order, or payment through Paypal.

Paypal orders.  We accept Paypal payments to orders@ESBuy.com.  Please be sure that sender of payment is a verified sender of payment through Paypal.  we will only ship to confirmed addresses through Paypal.  Should your address be unconfirmed or sender of payment unverified, we would request further verification.  When submitting your Paypal payment please be sure to reference your order number, invoice number or auction number to avoid delays in processing your order.

Check / money order / cashier’s check.  We gladly accept pre-payment for your order.  Please make payable and send to:

 ESBuy.com
18207 E McDurmott suite# I
Irvine CA 92614
Tel : 949-838-0038
Fax : 1-806-261-9740 or 949-838-0039

Please be sure to reference your order / invoice / auction number on your payment.  to ensure proper processing, please include a note with your first and last name, shipping address, and telephone number, and what your payment is for.  Pre-paid orders will be shipped within 24 hours of check clearance.

Wire transfer.  We also accept bank wire transfer as pre-payment for your order.  Please contact our offices at 949.838.0038 or cservice@ESBuy.com for proper wiring instructions.

Purchase order.  ESBuy accepts faxed in or mailed in purchase orders from government agencies, schools, and universities.  on purchase orders please include a contact name, email address, and phone number to have order confirmation to be sent to.

Fax purchase orders to: 949.838.0039
or mail purchase orders to: 

ESBuy.com
18207 E McDurmott suite# I
Irvine CA 92614
Tel : 949-838-0038
Fax : 949-838-0039

Note: we cannot deliver to PO boxes or APO boxes by UPS, USPS deliveries will be subject to $20 handling charges and APO/FPO shipments will be subject to $20 charge. Shipments are subject to stock availability.

Employment opportunities

Technical support
at ESBuy we realize getting timely, responsive technical support for the products and merchandise you purchase from us is very important to you as well as it is to us.  if our technical support team cannot assist you with your problem or concern, please contact the manufacturer directly.  we urge you to always retain the manufacturer contact information that comes with each product if any.  if you cannot locate this information, you may find the manufacturer listed below.  this list is intended only as a quick reference guide, not a complete list of all manufacturers whose products we sell.

Typographical errors:
In the event a product is listed at an incorrect price due to a typographical error or an error in pricing information received from our suppliers, elegant shopping shall have the right to refuse any orders placed for product listed at the incorrect price. Elegant Shopping shall have the right to refuse or cancel any such orders whether or not the order has been confirmed.
Prices are final at the time of shipping and no price adjustment will be made any item after the shipment is made.

Order acceptance policy
orders are not binding upon ESBuy until accepted by ESBuy.  Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.  ESBuy reserves the right, at any time after receipt of your order and without prior notice to you, to supply less than the quantity you ordered of any item.  in order to protect the interests of our customers, guests?orders must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud department.  We may require additional verifications or information before accepting any order.

Backorders
At ESBuy, we automatically update our on-line product catalog daily to ensure our customers the most up-to-date products, pricing and technical information.  Due to the popularity of some products we may not always have an item in stock.  We gladly accept orders for out-of-stock items.  As soon as the product becomes available your order will be shipped the same day via UPS or shipping method of your choice.  your credit card will not be charged until the item is ready for shipping.  You may cancel a backorder at any time prior to shipping by contacting our customer care department at cservice@ESBuy.com or 949.838.0038.

Return policy
ESBuy offers a 15-day return policy from date of receipt of package on selected items based on manufacturer return policies.  For further information not listed, please contact one of ESBuy’s customer care representative.  

please contact ESBuy’s returns department at RMA@ESBuy.com or 949.838.0038 to obtain a return merchandise authorization (RMA) number before shipping your product back to ESBuy.  Returns may not be accepted without a valid RMA number.  For faster service, please have the following information on hand when calling for an RMA number:  customer name, invoice or order number, serial number and reason for the return.  RMA numbers issued are valid for 10 days, and cannot be re-issued.

All returns must be addressed as follows:

ESBuy.com
18207 E McDurmott suite# I
Irvine CA 92614
Tel : 949-838-0038
Fax : 949-838-0039

 Please be sure to have the RMA # appear on the outside of the package to avoid refusal.

 All product returned must: be 100 percent complete and contain all original manufacturer boxes with the original UPS code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment.

 Shipping charges on returned items are the customer’s responsibility: ESBuy will pay for UPS ground shipping on replacements or exchanges for the 48 continental states.  Shipping replacements and or exchanges for international, Hawaii, Alaska, Canada, and Puerto Rico is the responsibility of the customer.

 For your protection, ESBuy strongly recommend you fully insure your return shipment in case of loss or damaged packages.  Please use a carrier that is able to provide you with a proof of delivery.

 If you receive damaged merchandise, it is best to refuse it back to the carrier attempting delivery.  If you accept the package make sure it is noted on the carrier’s delivery record in order for ESBuy to file a damage claim.  Save the merchandise and the original box and packing it arrived in, notify ESBuy immediately to arrange for a carrier inspection and a pick up of damaged merchandise.  if you do not notify ESBuy of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions.  Contact ESBuy’s customer care department at 949.838.0038 or your sales representative to arrange for carrier inspection and a pick up of damaged merchandise.

 Defective returns can be returned directly to ESBuy within 15 days from date of arrival of merchandise.  at ESBuy’s discretion for: credit, replacement, exchange or repair once full testing of product is complete.

 Non-defective returns can be accepted within 15 days from date of arrival of package, at ESBuy’s discretion for: credit or exchange.  all non-defective returns are subject to a 15 percent restocking fee.  Shipping charges will not be refunded.

 Only defective software can be returned to ESBuy.  The return must take place within 15 days from date of arrival.  Software may only be replaced for the same software.  Unopened software may be returned for refund or exchange within 15 days from date of arrival.  

  In general ESBuy reserves the right to authorize and accept returns on merchandise from select manufacturers within 15 days from date of arrival.  However, ESBuy reserves the right to authorize product returns beyond the 15 days policy.  if the product is accepted after 15 days, credit will be issued toward future purchase only, to be used within 45 days of issuance.  

Auction returns follows the same policy and procedure however auction returns are for replacements or exchange only.

Please be aware that specific manufacturers have more restrictive return policies.   

Warranties and pricing

ESBuy Kits:
All warranty for ESBuy kits are handled by ESBuy for the full period of warranty

RETAIL Kits:
All warranty for third party retail kits must be directed to the manufacturer

All products are sold with the full manufacturer’s limited warranty.  The warranty period and service varies by manufacturer and product.  For computer hardware, all returns and replacements must be handled directly with the manufacturer after 30 days from the date of invoice.  Manufacturer information is subject to change without notice.  See our manufacturer support section for technical support telephone number and manufacturer’s website information.  

all pricing subject to change.  For all prices, products and offers, ESBuy reserves the right to make adjustments due to changing market conditions, product discontinuation or shortage, manufacturer price changes, errors in advertisements and other extenuating circumstances.  While we use reasonable efforts to include accurate and up-to-date information on the site, ESBuy makes no warranties or representations as the site’s accuracy.  ESBuy assumes no liability or responsibility for any errors or omission in the content on the site. 

In the event a product is listed at an incorrect price due to a typographical error or an error in pricing information received from our vendors, suppliers, and the manufacturers, ESBuy shall have the right to refuse any orders place for product listed at the incorrect price.  ESBuy shall have the right to refuse or cancel any such orders whether or not the order has been confirmed.  

 Prices are final at the time of shipping and no price adjustment will be made any item after the shipment is made.

Shipping Policy

Free UPS ground shipping applies to the 48 continental states on all orders. For express shipping rates on orders of 4 pounds or less:

UPS next day air - $24.00
UPS second day air - $15.00
UPS 3 days select - $13.00 

Should your order weigh more than the maximum requirement for free UPS ground shipping, one of our customer care representatives will contact you with shipping options.

 Canada / Puerto Rico / Hawaii & Alaska 

Shipping to Canada:
UPS express - $45.00
UPS expedited - $35.00
UPS standard - $20.00

Shipping to Puerto Rico, Hawaii and Alaska: 

UPS next day air - $45.00
UPS second day air - $35.00

shipping to international countries:  

Shipping methods and options will be calculated accordingly to the shipping address provided.  You will be notified via email of your shipping options.

 PO boxes / APO / FPO addresses

 UPS will not deliver to these addresses.  Shipping to PO boxes, APO, and FPO addresses:

 USPS - $20.00 

For any shipment that is refused, we reserve the right to assess a $35.00 handling charge.

Copyright
worldwide copyright laws and treaty provisions protect all material appearing anywhere on ESBuy’s website.  The copyright on such materials is held by ESBuy or by the original creator of the materials.  None of the materials may be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any form or by any means other than as described by ESBuy or with ESBuy’s prior written permission.  All rights not expressly granted herein are reserved.  any unauthorized use of the materials appearing on ESBuy’s website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Tax
ESBuy is located in the state of California and is obligated to withhold local and state sales tax for delivery within California.  if your shipping is located outside of California you will not be charged sales tax.  The customer is responsible for sales and all other taxes associated with the order

Disclaimer
ESBuy hereby expressly disclaims all warranties either expressed or implied, including without limitation, any warranty of merchantability or fitness for a particular purpose.  This disclaimer by ESBuy in no way affects the terms of the manufacturer’s warranty, if any.  Title to goods herein being purchased is retained by ESBuy until goods are paid for by the purchaser / customer and at that time title passes to purchaser.  if goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the federal government certain export documentation before shipping to a foreign country.  in addition, manufacturers?warranties for exported goods may vary or even be null and void.  if you have any questions, please inquire to questions@ESBuy.com or 949.838.0038.  Any and all liability is only for the products purchased.  Graphic images may be representative of the product described and not an actual image of the product or part number ordered.

Year 2000 policy
products purchased from elegant shopping carry the applicable manufacturer's warranty (if any), which warranty may (or may not) address "year 2000" compliance issues. to determine whether a particular manufacturer warrants its product with respect to "year 2000" compliance, please check with elegant shopping or the product manufacturer.

Elegant shopping privacy information

Personal information

Our main priority is our customers!  and protecting customer information is a top priority.  To guard your information, our website uses secure sockets layer (ssl).  ssl encrypts your credit card number, name and address, so only ESBuy staff is able to decode your information.  In order to preserve your trust, we want you to understand our information practices.  

The information you supply when making an online or phone purchase is added to our customer database.  No matter how you order with us (mail, phone or online) we will not rent, sell or exchange your e-mail address. 

We collect information through “cookies?  This information is stored in a safe and secure database.  Cookies are necessary to improve your shopping experience.  When you visit www.ESBuy.com, your cookie helps us keep track of your order as you shop at our website.   

We also collect non-personally identifiable information about you (such as where you visited on our website and what products you purchased).  We may share this information with third parties that provide services to us or on our behalf, including marketing and other services.  These companies are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available to you from ESBuy.com.   

Like most standard website servers we use log files.  They include internet protocol (ip) addresses, browser type, internet service provided (isp), referring/exit pages, platform type, date/type stamp, and number of clicks to analyze trends, administer the website, track user’s movement in the aggregate, and gather broad demographic information for aggregate use.  ip addresses, etc. are not linked to personally identifiable information.  We may use a third party to help analyze our log files.  These companies are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available from ESBuy.com.
If you have any questions or comments about our privacy practices, you can contact us at orders@elegantshopping.com